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ANNOUNCEMENT

URGENT: NZ North Island Wrapper Problem [RESOLVED]



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24 replies to this topic

#1 Adrian Lehmann (FSS)

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Posted 28 July 2012 - 03:22 AM

Last Updated: 29/07/2012 11:50am AEST

As of 3:30am AEST 29/07/2012 the fixed wrapper file is now in place and all customers are encouraged to download the new file. If the OrbxFTXNZNI100.zip file was downloaded BEFORE this time you should NOT use it to install NZNI and are requested to delete the file immediately.

NZ NI Wrapper Issue
I have come across a very serious issue with the FSS wrapper for NZ North Island and I have taken the product offline for the moment. I would ask that anyone still downloading the file please cancel your download and those who have already downloaded it please delete the zip file you have as there is a bug that can potentially cause your FSX installation to be deleted.

How does the problem occur?
The problem occurs when you run the FSS wrapper for NZ NI but do not continue to the unwrapping stage. If you cancel out of the wrapper before the unwrapping process your FSX folder can potentially be removed.

I installed NZ NI am I okay?
Yes, if you successfully installed NZ NI your installation is perfectly fine. You should however delete the zip file that you downloaded from FSS as it is faulty.

What if I have been affected?
If you have been affected by this bug please contact The FlightSim Store via email to store [at] flightsimstore.com and we will discuss some form of compensation.

Where to from here?
I have identified and corrected the bug and the new file is being uploaded to our servers. We will notify all Orbx product notification subscribers when this has been completed.


I apologise for any inconvenience caused and I will be sure to keep you all posted.

Cheers, Adrian
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#2 capt sl

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Posted 28 July 2012 - 03:46 AM

how do we delete?. can someone pls give step by step instruction. dont want to stuff anything up

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#3 Adrian Lehmann (FSS)

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Posted 28 July 2012 - 03:47 AM

No need to delete anything other than the file that you downloaded from FSS. If you have installed it then that's just fine, there's nothing wrong with the scenery from Orbx. The issue only has to do with the FSS wrapper.

Cheers, Adrian
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#4 capt sl

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Posted 28 July 2012 - 03:51 AM

oh ok thx adrian . phew

so if ive saved my download on an external drive, should i still delete that

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#5 Timmy74

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Posted 28 July 2012 - 04:03 AM

Is it safe yet?

I just had a great friend ring me to tell me to stop my download (2.5 hours). I have just read that this post was started at 3:30 this morning. So when i began downloading from FSS at 9:30 this morning would have it been safe by then? Or should it be removed from FSS all together to stop any confusion???

Cheers.

Tim....

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#6 wombat

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Posted 28 July 2012 - 04:04 AM

thanks guys, I have deleted the .zip file only, is that correct even though I have already installed the scenery

Global 0224229

 

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#7 delta9857

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Posted 28 July 2012 - 04:07 AM

Hi,

I downloaded and installed before the warning was issued but everything seems fine when I load up FSX. Does that mean that I am okay or should I reinstall anyway?

Oli Lusk

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#8 micgrech

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Posted 28 July 2012 - 04:09 AM

Hi. Has this been resolved as I am looking to purchase.

Regards
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#9 Adrian Lehmann (FSS)

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Posted 28 July 2012 - 05:34 AM

Just for everyone's information if you have successfully installed NZ NI then your install is perfectly fine. You should still delete the download file OrbxFTXNZNI100.zip that you got from FSS.

The problem will only occur if you cancel out of the wrapper before unwrapping.

Cheers, Adrian
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#10 wombat

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Posted 28 July 2012 - 05:45 AM

Thanks Adrian, for picking up this problem as early as you did, my download took 30 minutes so i had it installed before your email arrived, have now deleted the original .zip file.

Global 0224229

 

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#11 Adrian Lehmann (FSS)

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Posted 28 July 2012 - 05:56 AM

Original post updated.

Cheers, Adrian
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#12 delta9857

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Posted 28 July 2012 - 06:10 AM

Thanks Adrian, everything seems fine on my end luckily. I deleted the zip like you said so I should be good. Good job on getting this sorted so quickly!

Oli

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#13 marith

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Posted 28 July 2012 - 06:16 AM

Thanks Adrian for catching this so quickly and for the email.

I'm glad I left this to download overnight. Even though it was sitting there tempting me to install it I saw your email first and decided to wait for the fixed version.

In the meantime I'll fly round the NZ South Island.

~ Martin
 

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#14 Lost in Isaan

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Posted 28 July 2012 - 11:13 AM

Ok having bought the package, AND any number of products from your site this is this first time I cannot download after purchase --- O/No FSS0175187 My logon into this package dosen't give a link to the server??

A friend has offered to stream it for me here in Thailand but I can't give him the link! Trying to avoid DMS into this backward postal service!!

Regards Bruce.
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#15 Adrian Lehmann (FSS)

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Posted 28 July 2012 - 11:19 AM

Please see the original post. The fixed file is still being uploaded and you will be notified when it is completed.

Cheers, Adrian
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#16 Jay Kae

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Posted 28 July 2012 - 05:06 PM

Ok, just sent Adrian an email with all the latest links so he can rerelease this :)

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#17 Adrian Lehmann (FSS)

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Posted 28 July 2012 - 05:29 PM

Hi all,

I have now reactivated the download for all customers. Thank you for your patience.

Cheers, Adrian
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#18 highpriest

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Posted 28 July 2012 - 05:45 PM

Many thanks Adrian. Downloading now through the Global CDN 1 server getting 1.5MB/sec on a Telstra 4G wireless connection. Unbelievable speed! 12 mins to go.... :)
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#19 Emile

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Posted 28 July 2012 - 10:26 PM

Hi all,

I have now reactivated the download for all customers. Thank you for your patience.

Thanks for the quick fix, Adrian. Mistakes do happen, after which it's the follow-up that counts and which could not be faulted 8). Looking forward to flying around my home-island !

FTXYMMLV2 FTX Melbourne International YMML V2 (Pre-Pay) (order # 30467)
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[ORB-018] Orbx - FTX: AU YSCB Canberra Airport (order # FSS0158704)
[ORB-071] Orbx - FTX: New Zealand North Island (order # 174922)

[ORB-727] Orbx - FTX: Global (order # FSS0223029)

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#20 wombat

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Posted 28 July 2012 - 10:36 PM

I did manage to download and install and fly from the 1st download and so far no problems but I still thank Adrien for his quick action after finding the problem, have deleted the original zip file and now in the process of downloading the new one.

Once again thanks Adrien for your great work, also all the team who created NZNI it's really great.

Global 0224229

 

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